Order & Return Policy

How to Order
You can call us at (800) 371-6478, shop at our online store or send an email. Please provide us with all item details along with a telephone number where you can be reached in case of any questions.

Forms of Payment
We accept Visa, MasterCard, American Express, or Discover. Credit card transactions only. Sorry, No CODS or Will Call allowed All orders will be shipped when payment is received or successfully processed. Limit: Only 1 piece per household. Sale of guitars are limited to individuals only. The Company has the right to refuse to sell at this price to resellers.

Shipping / Delivery
All orders will be shipped FedEx.

Available items purchased directly through this website are usually shipped within 3 days of purchase.

Return Policy
If you're not completely satisifed with your guitar, return it for a full refund by notifying us within 48hrs of receiving the shipment. Items must be shipped back to Voyage Air Guitar within 30 days of receiving an approved RMA (returned merchadise approval) number. Orders returned without an authorized number will be refused. Returns requested after 72hrs of receipt are subject to a 20% restocking fee. Buyer is responsible for all related shipping charges. Some exceptions may apply, at our discretion. You MUST include ALL original packing materials (literature, wrench, bag, etc.) in original condition with no signs of abuse to the guitar or case. For any damage during shipping please contact FedEx.

Cancellation Policy: Cancellation Notice: Orders placed for backordered items can be cancelled within 30 days from the date of the order for a full refund. Orders cancelled after 30 days are subject to a 20% service charge fee.

Any items shipped by Voyage Air Guitar damaged and determined by the carrier to be damaged in transit will be replaced at no cost. If an item is found to be defective due to craftsmanship, it will be repaired free of charge for up to one year from date of delivery.

Contact Us
If you have any questions at all about the above information, or anything else on this website, please don't hesitate to contact us.

Disclaimer
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from VoyageAirGuitar.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.