Frequently Asked Questions
We've answered dozens of emails from owners and potential customers covering a wide range of questions about the Voyage-Air Guitar so we've decided to bring it to the world in a Q & A format. We will continue to update this page as we get more feedback and commonly asked questions.
Our Most Commonly Asked Questions
Does it stay in tune?
Yes, if strung correctly and once new strings have been stretched out a Voyage-Air Guitar will stay in tune just as well as any guitar you’d walk around with in a case. There are no compromises in your tuning because the string length doesn’t change (similar to a Floyd Rose whammy bar).
What happens to the strings when the guitar is folded?
The string life is not shortened by a Voyage-Air Guitar when the instrument is folded the strings tuck into the sound hole. There is no damage or scratching of the top.
What kind of strings does Voyage-Air Guitar use?
Our instruments come standard with D’Addario Light Gauge Strings 12- 54 but a customer is welcome to use whatever strings they prefer.
Can a Voyage-Air Guitar be set up to my preferences?
Like any acoustic instrument, a Voyage-Air Guitar can easily be setup to whatever the customers playing style or string preferences as well as to their local climate. The truss rod is under a plastic cover plate on the headstock.
Can I leave it in playing position?
Yes, we want you to leave your guitar unfolded and ready to play. That way you can just grab your Voyage-Air Guitar and play it. Only fold it when you need to travel or store the guitar.
What keeps your strings from flying everywhere when the instrument is folded?
All Voyage-Air Guitars feature our patented Capture Nut which secures the strings by having them go through the nut rather than over.
Will it fit in the overhead of my plane?
A Voyage-Air Guitar will fit in the overhead of most major airlines (about 95% of all planes).
My neck has some side to side play. Is this normal?
Yes, the hinge was designed to have some play. This is totally normal.
Does a voyage air guitar need to be kept humidified? What do you recommend for a humidifier?
A dried out guitar can lead to cracked tops, fret ends sticking out, general poor playability and many other issues so like any acoustic instrument we recommend that a Voyage-Air Guitar be kept at 45-50% humidity. There are many case humidifiers available from Herco, Planet Waves, Dunlop, etc. that work with a Voyage-Air Guitar.
Do Voyage-Air Guitars come with electronics?
Our acoustics are now available with an optional pickup system to any new Voyage-Air Guitar acoustic purchase. Also, they can be purchased separately and installed by a qualified local tech or the customer.
What is the Voyage-Air Guitar warranty?
The warranty for a Voyage-Air Guitar is 1-year on the instrument and lifetime on the hinge mechanism.
For further details of our factory warranty terms and conditions please review this information at http://voyageairguitar.com/warranty-information.
Where are the guitars manufactured? How long have you been in business? I am seriously considering ordering one. I need a travel guitar. I travel extensively on business and need to play.
Our guitars are manufactured in a state-of-the-art facility, using the finest CNC machines, best hand work, and it is located in China. All of our final set up and Quality Control is performed at special test stations at our expanded warehouse/distribution facility in Modesto, California. We are very picky about the quality of our products. At Voyage-Air, we're all guitar players and enthusiasts, and we're dedicated to making the highest quality, yet most affordable guitars on the market. From the thousands of units we have shipped, customer satisfaction is over 99%. Few companies can boast that. As a relatively new company, our reputation means everything. We have many customers in your position: they need a great sounding, easy to play guitar to take on the road.
I would like to play a Voyage-Air Guitar but there isn’t a dealer near me. Pardon me but I am a bit concerned about buying online sight unseen or played.
Voyage-Air Guitar has never had a customer say: "This guitar just sounds and plays bad: I want my money back." Not a one. That's a pretty incredible record. Frankly, we think you'll be amazed by the sound and feel of your new Voyage-Air Guitar. It will sound better as you play it (the sound will "open up"). We also now offer a 3-Day Play Guarantee, find out more information here.
My wife bought me a Voyage-Air thru Musicians’ Friend-it did not come with ANY information ("case candy") on the proper way to fold the guitar, how to care for the strings etc-Musicians Friend say that no info was given to them with the product, so I must contact you--should there be info and if so can you send it to me?
For anyone who didn’t receive information with his or her Voyage-Air Guitar can find useful information on our web site Owner's Manual. The manual has a video on opening and folding your guitar as well as other topics of what you are looking for.
Does it stay in tune?
One of the most commonly asked questions at Voyage-Air Guitar is, does it stay in tune? Watch this video clip, courtesy of our friend in the UK John Gold. It has been edited for time constraints, however, you can watch the full length video here, https://youtu.be/K_D2RMBUn8U
What is a Zero Fret?
A zero fret is simply another fret positioned where a standard nut would be situated. It allows much better control of intonation and string action. The zero fret takes care of the intonation and, more importantly, establishes the correct and minimal string height. There’s no better height than being identical to those other frets. So, our string passes over a zero fret before it goes through the captured nut.
Because of the zero fret, it keeps the Voyage-Air Guitar tone more consistent. Open strings sound just like a fretted note. They're usually found on expensive guitars because there is more work involved with slotting for the zero fret and setting it up correctly.
Question: I love my guitar, could you please tell me what type of strings you use at the factory (brand and gauge).
Answer: All Voyage-Air acoustic guitars are equipped with D'Addario Phosphor-Bronze "Light" gauge strings (12s). Depending on your playing style, you can go lighter (Custom Light, 11s, or Extra Light, 10s) or up to Medium gauge strings (13s).
Reply: Thanks for the info about the strings, I like the way the guitar sounds and plays so much that I only want to replace the strings with the same ones it came with. I play bluegrass music and I went to a local jam recently (Phoenix, AZ) and one of the other guitar players had one of your guitars, I played it and decided to order one. I am an airline pilot for a “Major Airline” and I have been looking for a travel guitar that was easy to take along on trips. Your guitar fits in all the overhead bins I tried and it will even fit under the seats on certain airplanes.
Thanks for the fine product
Question: I plan to put in an undersaddle pickup such as the Fishman Presys+, or Matrix. Is there anything special about the saddle that would affect or prevent such an installation, other than it needs to fit snugly enough to not fall out when the strings are slack?
Answer: As an undersaddle piezo pickup – this is not such a good idea with a Voyage-Air Guitar. Why? Undersaddle piezo pickups are held under tension beneath the saddle. Every time you fold the guitar, this presses and releases tension on the piezo element. If you do that often enough, you're asking for trouble. Better is an internal pickup, inside the guitar, affixed under the bridge plate, like the K&K pickups, or a LR Baggs I-Beam. Both of these sound GREAT in our guitars and cost less than $150. For the guitars that our Company demonstrates at trade shows, we install the K&K pickups.
Question: I have the VER-1. How do the backpack straps work? I can't figure out how to zip the back up with the straps out. Can you help?
Answer: See this video for a visual "How To"
Here's what you do: Unzip the back cover, all the way around, so the backpack straps are completely exposed. Next, roll up the back cover (like rolling up a sleeping bag). Roll it IN, towards the inside of the case. Note that once it's a nice tight roll, the color of the fabric changes. Zip each side up about 3-inches to secure the roll in place. The roll now becomes a 'pad' for your lower back when you wear it like a backpack! (That's the reason for the different colored fabric reinforcement in that area.)